Terms & Conditions

1. Service Description & Scope

Our Services Include

• Personalized Training & Nutrition: Custom training & nutrition plans tailored to your specific goals and preferences
• Interactive Plans: Web-based training and nutrition plans
• Client Portal Access: Secure account management and training and nutrition plan history
• Email Support: Nutrition guidance and customer service assistance

What We Are NOT

• Medical Practitioners: We do not diagnose, treat, or cure medical conditions
• Registered Dietitians: Our services are health coaching, not medical nutrition therapy
• Healthcare Providers: We do not provide medical advice or replace healthcare consultation
• Emergency Services: Our platform is not for urgent health situations

2. User Eligibility & Obligations

Eligibility Requirements

• Age Requirement: You must be 18 years of age or older to use our services
• Legal Capacity: You must have the legal capacity to enter into binding agreements
• Health Status: You should be in general good health or have medical clearance to make dietary changes
• Accurate Information: You must provide truthful and complete information in all forms and assessments

Your Responsibilities

• Medical Consultation: Consult with healthcare providers before starting any new nutrition program
• Account Security: Maintain the confidentiality of your login credentials
• Platform Usage: Use our services responsibly and in accordance with these terms
• Information Updates: Keep your health information current and notify us of significant changes

3. Payment & Subscription Terms

Subscription Services

• Payment Processing: All payments are processed securely through our third-party payment provider Stripe
• Recurring Billing: Subscription services automatically renew unless cancelled before the renewal date
• Price Changes: We may adjust pricing with 30 days' written notice to subscribers
• Currency: Prices may be displayed in local currency based on your location, with final charges processed in the applicable currency

Refunds & Cancellations

Our Refund Policy

Additional Refund Circumstances

• Non-Delivery: If we fail to deliver your personalized plan after purchase
• Technical Failures: Persistent platform issues preventing access to your content
• Quality Standards: Services that demonstrably fail to meet our promised standards

Subscription Cancellations

• Cancel Anytime: You may cancel your subscription at any time from your account settings
• No Refund for Current Period: No refunds for the current billing period if services have been delivered
• Future Billing: No future charges will occur after cancellation

International Consumer Rights

• EU/UK Customers: You have rights under distance selling regulations, though personalized content may have limited cooling-off periods
• Australian Customers: Consumer guarantees under Australian Consumer Law cannot be excluded
• Other Jurisdictions: Local consumer protection laws will be respected where they provide greater protection
• Processing Time: Approved refunds processed within 5-10 business days

4. Health & Medical Disclaimers

Scope of Practice Limitations

• Health Coaching Only: We provide general nutrition education and lifestyle coaching within legal scope
• No Medical Diagnosis: We do not diagnose medical conditions or provide medical treatment
• No Therapeutic Claims: Our training and nutrition plans are not intended to treat, cure, or prevent any disease
• Individual Variation: Results may vary significantly between individuals based on personal factors

Food Allergies & Dietary Restrictions

• Allergy Responsibility: You are responsible for reviewing all training and nutrition plan ingredients for allergens
• Cross-Contamination: We cannot guarantee our recommendations are free from allergen cross-contamination
• Medical Conditions: Individuals with diabetes, heart disease, or other conditions must consult healthcare providers
• Supplement Guidance: Any supplement recommendations are educational only, not prescriptive

5. Intellectual Property Rights

Our Proprietary Content

• Training & Nutrition Plans: All workouts, recipes, supplement regimes, and nutritional calculations are our intellectual property
• Platform Technology: The software, algorithms, and user interface design are protected by copyright
• Brand Assets: Meal Engine name, logos, and branding elements are protected trademarks
• Educational Content: All articles, videos, and educational materials are copyrighted works

Your Usage Rights

• Personal Use: You may use training and nutrition plans and content for your personal health and nutrition purposes
• No Redistribution: You may not share, sell, or distribute our training and nutrition plans to other individuals
• No Commercial Use: Content cannot be used for commercial purposes or competing services
• Attribution Required: Any permitted sharing must include proper attribution to Meal Engine

6. Privacy & Data Protection

Your privacy is important to us. Our data collection and processing practices are detailed in our Privacy Policy, which forms part of these Terms & Conditions.

International Data Protection Compliance

• GDPR (EU/UK): We comply with General Data Protection Regulation requirements for European users
• CCPA (California): California residents have specific rights under the California Consumer Privacy Act
• PIPEDA (Canada): Canadian users are protected under Personal Information Protection and Electronic Documents Act
• Privacy Act (Australia): Australian users are protected under the Privacy Act 1988
• Other Jurisdictions: We respect applicable data protection laws in your country

Data Collection Summary

• Health Information: We collect dietary preferences, health status, and fitness data via secure forms
• Usage Data: We track how you interact with training and nutrition plans for service improvement
• Account Information: We store login credentials and subscription details securely
• Communication Records: Support inquiries and emails are retained for service purposes
• Cross-Border Transfers: Data may be processed in countries with adequate protection standards

7. Service Availability & Limitations

Platform Availability

• Uptime Goal: We strive for 99.9% service availability but cannot guarantee uninterrupted access
• Maintenance Windows: Scheduled maintenance may temporarily limit service access
• Technical Dependencies: Our services rely on third-party providers (Anthropic AI, Render, SendGrid)
• Geographic Limitations: Services may not be available in all countries or regions

Service Modifications

• Feature Updates: We may add, modify, or discontinue features with reasonable notice
• Content Changes: Meal plan algorithms and methodologies may be updated over time
• Pricing Adjustments: Subscription prices may change with 30 days' advance notice
• Terms Updates: These Terms & Conditions may be updated to reflect legal or service changes

8. Limitation of Liability

Indemnification

You agree to indemnify and hold harmless Fitness Media Company Pty Ltd, Meal Engine, and our affiliates from any claims, damages, or expenses arising from:

• Your use of our services in violation of these terms
• Your failure to obtain proper medical clearance before dietary changes
• Any health issues arising from following training and nutrition plans without medical supervision
• Your violation of any third party's intellectual property rights

9. Dispute Resolution

Governing Law & Jurisdiction

• Primary Jurisdiction: These Terms are primarily governed by Australian law as our company is registered in Australia
• Local Consumer Laws: Your local consumer protection laws may also apply where they provide greater protection
• Court Jurisdiction: Legal disputes will be resolved in Australian courts, subject to your local jurisdictional rights
• International Arbitration: For international customers, disputes may be resolved through online arbitration platforms

Dispute Resolution Process

1. Direct Resolution: Contact our support team first at support@mealengine.com
2. Good Faith Negotiation: We'll work together to resolve issues amicably
3. Consumer Protection Agencies: You may contact your local consumer protection agencies
4. Alternative Dispute Resolution: We may agree to mediation or arbitration where appropriate
5. Legal Action: Court proceedings as a last resort for unresolved disputes

10. Termination & Account Closure

Your Rights to Terminate

• Subscription Cancellation: Cancel your subscription at any time from your account settings
• Account Deletion: Request complete account and data deletion by emailing support
• Service Withdrawal: Stop using our services without penalty (subject to subscription terms)
• Data Export: Request your data in portable format before account closure

Our Rights to Terminate

• Terms Violation: We may suspend or terminate accounts for terms violations
• Fraudulent Activity: Accounts involved in fraud or misuse may be immediately terminated
• Service Discontinuation: We may discontinue services with reasonable notice to users
• Data Retention: Some data may be retained for legal compliance after account closure

11. Updates to These Terms

We may update these Terms & Conditions to reflect changes in our services, legal requirements, or business practices. When we make significant changes:

• Website Publication: Updated terms will be published on our website with effective date
• Acceptance Period: Continued use after the effective date constitutes acceptance of new terms
• Right to Withdraw: You may cancel your subscription if you disagree with updated terms

12. Contact Information & Support

For questions about these Terms & Conditions, billing inquiries, or service support, please contact us:

13. Consumer Rights

Australian Consumers: Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law (ACL).

International Consumers: If you are accessing the Service from outside Australia, your local consumer protection laws may provide you with additional rights that cannot be waived.