Terms & Conditions

1. Service Description & Scope

Our Services Include

• AI-Powered Meal Planning: Personalised meal plans generated using a combination of template-based algorithms and artificial intelligence language models
• Weekly Check-Ins & Progress Tracking: Weight logging, compliance tracking, progress photo uploads, and AI-assisted macronutrient adjustments
• AI Nutrition Assistant: An AI-powered chatbot (referred to as "the Engine") for nutrition-related questions, with human support escalation where needed
• Food Swap & Rebalancing: Smart food substitution suggestions with cross-meal macro rebalancing
• Supplement Information: General educational information about dietary supplements based on your stated goals
• Client Portal Access: Secure account management, meal plan history, and progress tracking
• Email Support: Nutrition guidance and customer service assistance

What We Are NOT

• Medical Practitioners: We do not diagnose, treat, or cure medical conditions
• Registered Dietitians: Our services are general wellness coaching, not medical nutrition therapy
• Healthcare Providers: We do not provide medical advice or replace healthcare consultation
• Emergency Services: Our platform is not for urgent health situations
• Medical-Grade Services: We do not provide medical-grade treatments, therapies, or clinical interventions of any kind
• Diagnostic Services: Our protocols do not diagnose or clinically identify food sensitivities, allergies, or medical conditions

2. User Eligibility & Obligations

Eligibility Requirements

• Age Requirement: You must be 18 years of age or older to use our services
• Legal Capacity: You must have the legal capacity to enter into binding agreements
• Health Status: You should be in general good health or have medical clearance to make dietary changes
• Accurate Information: You must provide truthful and complete information in all forms and assessments

Your Responsibilities

• Medical Consultation: Consult with a qualified healthcare provider before starting any new nutrition program
• Pregnancy & Special Conditions: If you are pregnant, breastfeeding, or have a diagnosed condition (including but not limited to Crohn's disease, IBD, diabetes, eating disorders, kidney disease, or liver disease), you must obtain clearance from your healthcare provider before using our services
• Medication Interactions: If you are taking prescription medications, consult your prescribing doctor or pharmacist before following any meal plan or supplement information provided through our platform
• Account Security: Maintain the confidentiality of your login credentials
• Platform Usage: Use our services responsibly and in accordance with these terms
• Information Updates: Keep your health information current and notify us of significant changes

Single-User Subscriptions; No Sharing

Each subscription is for a single named individual user. You must not share your account credentials with any other person, allow another person to use your account to receive personalised meal plans or macro guidance, or use a single account to provide guidance to multiple people. Each user must hold their own subscription. We may suspend or terminate accounts where we detect shared use, including significant unexplained variation in body metrics, dietary preferences, or behaviour patterns inconsistent with a single user.

Minor Users (Under 18)

Our services are intended only for adults aged 18 years or older. Our nutrition guidance, calorie targets, and dietary protocols are not designed for children, adolescents, or individuals in pubertal growth phases, and may be inappropriate or harmful for such users. We do not knowingly collect information from individuals under 18.

If we become aware that an account has been created by, or is being used by, an individual under 18:

• We will suspend the account and refund any unused portion of subscription fees, calculated pro rata from the date of suspension
• We will delete the underage user's personal data within thirty (30) days of becoming aware, except where retention is required by applicable law
• For users under 13 in the United States, we will follow the requirements of the Children's Online Privacy Protection Act (COPPA)
• For users under 16 in EU/EEA jurisdictions (or the lower age set by the relevant Member State, where applicable), we will follow the requirements of GDPR Article 8 regarding parental consent for information society services. In the United Kingdom, the equivalent threshold under UK GDPR is set at 13 by the Information Commissioner's Office

If you believe a minor has registered for our services, please contact us at [email protected] with the subject line “Minor Account Report.”

3. Payment & Subscription Terms

Subscription Services

• Payment Processing: All payments are processed securely through our third-party payment provider Stripe
• Recurring Billing: Subscription services automatically renew unless cancelled before the renewal date
• Price Changes: We may adjust pricing with 30 days' written notice to active subscribers
• Currency: Prices may be displayed in local currency based on your location, with final charges processed in the applicable currency

Refunds & Cancellations

Additional Refund Circumstances

• Non-Delivery: If we fail to deliver your personalised plan after purchase
• Technical Failures: Persistent platform issues preventing access to your content
• Quality Standards: Services that demonstrably fail to meet our promised standards

Subscription Cancellations

• Cancel Anytime: You may cancel your subscription at any time from your account settings
• No Refund for Current Period: After the 30-day guarantee window, no refunds are provided for the current billing period if services have been delivered
• Future Billing: No future charges will occur after cancellation

International Consumer Rights

• EU/UK Customers: You have rights under distance selling regulations, though personalised content may have limited cooling-off periods
• Australian Customers: Consumer guarantees under Australian Consumer Law cannot be excluded
• Other Jurisdictions: Local consumer protection laws will be respected where they provide greater protection
• Processing Time: Approved refunds processed within 5-10 business days

App Store and Google Play Subscriptions

Where you purchase a subscription through Apple App Store or Google Play, your subscription is managed by that platform and is subject to that platform's subscription terms in addition to these Terms. By purchasing a subscription via Apple or Google you acknowledge:

• Charge confirmation: Payment will be charged to your Apple ID or Google Play account at confirmation of purchase
• Auto-renewal: Your subscription will automatically renew within twenty-four (24) hours of the end of the current billing period at the same price unless you cancel at least 24 hours before the renewal date
• Cancellation channel: You can cancel and manage your subscription only through your Apple ID account settings (Apple) or your Google Play subscription settings (Google), not through Meal Engine. Deleting the app does not cancel the subscription
• Free trial forfeit: Any unused portion of a free trial period is forfeited if you purchase a subscription before the trial ends
• Refunds via platform: Refunds for App Store or Google Play subscriptions must be requested directly through Apple (reportaproblem.apple.com) or Google (Play Store → Order History → Request a refund) and are subject to those platforms' refund policies. We do not have the technical ability to issue refunds for these purchases on the platforms' behalf
• Tier downgrades: Switching between tiers (e.g. PLAN to TRACK) on Apple or Google requires you to cancel the current subscription via the platform and resubscribe at the new tier; the existing subscription will continue until the end of its current billing period

Refund Eligibility & Anti-Abuse

Our 30-day money-back guarantee is offered in good faith and is intended for users who genuinely find the service does not meet their needs. Without limiting any rights you may have under applicable consumer protection law, we reserve the right to deny a refund request where:

• You have previously received a refund from us within the preceding twelve (12) months, except where the prior refund was issued due to a service failure or our error (in which case this 12-month cooldown does not apply)
• Your account, payment record, or sign-up pattern reasonably indicates abuse (for example, multiple sign-ups across email addresses or repeated subscribe-then-refund cycles)
• You have initiated a chargeback or dispute through your bank, card issuer, or payment provider before contacting our support team and giving us a reasonable opportunity to resolve the issue

Where a chargeback is filed without prior contact with our support team, we may suspend or permanently terminate your account, retain any data we are required to retain by law, and seek recovery of disputed amounts plus reasonable administrative costs. This clause does not affect your statutory rights under Australian Consumer Law, EU/UK consumer protection law, or any other applicable mandatory consumer protection regime.

4. Health & Medical Disclaimers

Scope of Practice Limitations

• General Wellness Only: We provide general nutrition education and lifestyle guidance within legal scope of practice for wellness coaching
• No Medical Diagnosis: We do not diagnose medical conditions or provide medical treatment
• No Therapeutic Claims: Our meal plans and protocols are not intended to treat, cure, or prevent any disease or medical condition
• Individual Variation: Results may vary significantly between individuals based on personal factors including genetics, adherence, pre-existing conditions, and overall lifestyle
• No Guaranteed Outcomes: We cannot and do not guarantee any specific health, weight loss, body composition, or fitness results from following our meal plans

Assumption of Risk

Supplement Information Disclaimer

• Educational Only: Any supplement information provided through our platform (including suggested products, dosages, and timing) is for general educational purposes only and is not a prescription or medical recommendation
• Not a Substitute for Professional Advice: We are not pharmacists, doctors, or registered dietitians. Supplement information does not constitute professional healthcare advice
• Medication Interactions: Dietary supplements may interact with prescription medications, over-the-counter drugs, medical conditions, or other supplements. You must consult your healthcare provider or pharmacist before taking any supplement
• No Disease Claims: We make no claims that any dietary supplement will treat, cure, prevent, or mitigate any disease or medical condition
• General Dosage Guidelines: Any dosage suggestions are general guidelines drawn from publicly available information and may not be appropriate for your individual circumstances
• Regulatory Status: Dietary supplements are not evaluated or approved by the TGA (Australia), FDA (US), or equivalent regulatory bodies in the same manner as pharmaceutical medicines

Protocol-Specific Disclaimers

• Wellness Protocols: Certain protocols offered through our platform (including but not limited to “Emergency Detox,” “Gut Health,” and “Anti-Inflammatory” protocols) involve restrictive dietary approaches. These are wellness-oriented meal planning protocols, not medical treatments or clinical interventions
• Dietary Philosophy Language: References to “detox,” “anti-inflammatory,” “gut support,” or “metabolic reset” describe the general dietary philosophy of these protocols and the types of foods included or excluded. They do not describe clinically validated medical outcomes
• Gastrointestinal Conditions: If you have a diagnosed gastrointestinal condition (including Crohn's disease, ulcerative colitis, IBD, IBS, or SIBO), you must consult your gastroenterologist or treating physician before following any gut health or elimination-style protocol
• Restrictive Protocols: Highly restrictive dietary protocols (including ketogenic, fasting, or elimination approaches) may not be appropriate for all individuals and may carry risks. Medical supervision is strongly recommended

Food Allergies & Dietary Restrictions

• Allergy Responsibility: You are responsible for reviewing all meal plan ingredients for allergens before consuming any food
• AI Content May Contain Errors: Our meal plans are generated by automated systems and AI. While we make reasonable efforts to exclude flagged allergens, AI-generated content may contain errors or omissions. You must independently verify all ingredients against your known allergies
• Cross-Contamination: We cannot guarantee our recommendations are free from allergen cross-contamination. If you have a severe or life-threatening allergy (e.g., anaphylaxis), exercise extreme caution and consult your allergist
• Medical Conditions: Individuals with diabetes, heart disease, kidney disease, or other medical conditions must consult their healthcare providers before following any meal plan

Eating Disorders & Disordered Eating

In addition to the eligibility restriction in Section 2 above, you acknowledge that calorie tracking and structured meal plans may amplify or reinforce disordered eating patterns. If at any time during your use of our services you experience or recognise such patterns — including persistent restriction below your daily calorie target, binge-and-restrict cycles, compulsive exercise, severe distress around weight or food, recurring negative or intrusive thoughts about your body, or withdrawal from social eating — you should immediately discontinue use of our services and consult a qualified mental health professional or a registered dietitian specialising in eating disorders. Your use of our services is at your own discretion and you accept responsibility for monitoring your own relationship with our tools.

Nutritional Accuracy & Estimates

Calorie and macronutrient values displayed in our app are estimates drawn from public nutrition databases (including USDA FoodData Central and the Open Food Facts community database), AI-generated estimates for novel or branded items, barcode lookups against public product databases, and user-contributed entries. These values are not laboratory-verified for the specific food item, batch, brand variant, or serving size you actually consume. Variation between displayed and actual values can be material — particularly for branded restaurant items, homemade or composite recipes, AI-decomposed meals, and barcode-scanned products where label data may be inaccurate, regional, or out of date.

If you require precise macronutrient or calorie tracking for medical reasons — including but not limited to diabetes carbohydrate counting, kidney disease protein management, phenylketonuria phenylalanine limits, sodium-restricted cardiac diets, or any other medically-prescribed dietary management — you must independently verify all displayed values against authoritative sources, food packaging labels, or laboratory analysis. Our services are not designed for, and should not be relied upon as, the sole source of macronutrient data for medical nutrition therapy. To the maximum extent permitted by applicable law, and subject to the carve-outs set out in Section 10 (Limitation of Liability), we are not liable for medical decisions made in reliance on displayed nutritional values.

Food Safety, Cooking & Preparation

Our meal plans, recipes, AI Meal builder outputs, and chatbot responses include suggested ingredients, portion sizes, and occasional cooking guidance. We do not verify cooking temperatures, food safety practices, ingredient substitution safety, or storage and handling guidance for any meal plan output.

You are solely responsible for:

• Following the food safety guidelines of your jurisdiction (FSANZ in Australia and New Zealand, the FDA and USDA in the United States, the FSA in the United Kingdom, EFSA in the European Union, or the equivalent in your region) for ingredient handling, cooking temperatures, refrigeration, and storage
• Verifying that any recipe or cooking instruction generated by our AI is safe before preparing food — particularly for raw or undercooked animal products (poultry, eggs, fish, shellfish, ground meat), wild or foraged ingredients (mushrooms, herbs, plants), allergen cross-contamination, and risks of food-borne illness
• Recognising that AI-generated cooking instructions may be incomplete, incorrect, or unsafe, and applying your own judgement (and where relevant, professional culinary or food-safety advice) before acting
• Ensuring suitable hygiene, equipment, and cooking conditions for the meals you prepare

To the maximum extent permitted by applicable law, and subject to the carve-outs set out in Section 10 (Limitation of Liability), we are not liable for food-borne illness, allergic reaction, food poisoning, choking, scalding, burning, or any other harm arising from the preparation, cooking, or consumption of food items suggested or referenced by our services.

5. AI & Automated Decision-Making

Use of Artificial Intelligence

Our platform uses artificial intelligence and automated systems to provide our services. By using our platform, you acknowledge and consent to the use of the following automated systems:

• Meal Plan Generation: Template-based algorithms construct meal plans from a library of validated meal structures. AI language models may be used as fallback generators
• AI Chat Assistant: Our nutrition chat feature (“the Engine”) is powered by large language models from third-party providers including OpenAI, Anthropic, and Google
• Macro Adjustments: Automated algorithms analyse your weekly check-in data to recommend macronutrient target adjustments
• Food Swap Suggestions: Automated systems calculate nutritionally equivalent food substitutions
• Supplement Information: AI language models generate educational supplement explanations based on your profile

Data Used for AI Processing

Our AI systems process the personal and health data you provide (including weight, dietary preferences, health conditions, medications, activity level, and progress data) to generate personalised recommendations. This data is processed in accordance with our Privacy Policy and any applicable data processing agreements with our AI providers.

Third-Party AI Provider Processing

When you use our AI features, your inputs and relevant context (which may include your name, dietary preferences, allergies, intolerances, health conditions, current weight, macro targets, recent meals, and prior chat messages within the relevant feature) are transmitted to third-party AI providers for processing. Our current AI providers include Anthropic (Claude), OpenAI (GPT, Whisper), Google (Gemini), and Perplexity (Sonar). These providers process your data on our behalf in accordance with their respective enterprise terms and data processing addenda.

• No model training: Where contractually permitted by our agreement with each provider, we configure our use of those providers so that your inputs and outputs are not used to train their general-purpose models
• Data residency: Most providers process this data in the United States. Where you are in the EU/EEA or United Kingdom, cross-border transfers are made in reliance on appropriate transfer mechanisms under GDPR / UK GDPR (such as the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or equivalent mechanisms) as offered by the relevant provider
• Provider retention: Provider-side retention is governed by each provider's terms and varies by provider. Transient processing typically ranges from zero retention to approximately 30 days for abuse-monitoring purposes; specific retention details for each provider are available in their respective documentation
• Provider changes: We may add, remove, or change AI providers from time to time without notice. We will not materially reduce the categories of legal protections offered for your data as a result of such changes

AI Output Limitations & Verification

AI-generated content in our platform — including but not limited to ingredient lists in AI-decomposed meals, branded food and restaurant lookups, photo analysis of food images, recipe and cooking suggestions in the Engine chat, supplement explanations, and macro-adjustment recommendations — is generated by large language models and computer vision models that are known to occasionally produce inaccurate, fabricated, or misleading output. This includes:

• Fabricated or incorrect ingredients, portion sizes, or macronutrient values
• Incorrect or unsafe cooking guidance (see also “Food Safety, Cooking & Preparation” in Section 4)
• Failure to flag a hidden allergen present in a composite or branded dish
• Outdated brand, restaurant, or packaged product nutrition data
• Confidently-stated information that is wholly or partly incorrect (commonly referred to as AI “hallucination”)

You must independently verify all AI output before relying on it for any health, dietary, allergen, or food-safety decision. Where AI output relates to a known allergy, a diagnosed medical condition, a medication interaction, pregnancy, breastfeeding, or any other context with potential for serious harm, you must consult a qualified professional or authoritative source rather than relying on the AI alone. Your reliance on AI output is at your own risk.

Your Rights Regarding Automated Decisions

• EU/EEA/UK Users (GDPR): Under Article 22 of the GDPR, you have the right to: (a) request meaningful information about the logic involved in automated decision-making; (b) request human review of any automated decision; (c) express your point of view regarding automated processing; and (d) contest automated decisions that significantly affect you
• All Users: You may request that a human member of our support team review any AI-generated recommendation, meal plan, or macro adjustment by contacting [email protected]
• AI Limitations: AI-generated content may contain inaccuracies, be based on incomplete information, or not fully account for your individual circumstances. You should treat all AI output as general guidance, not as professional advice

Fair Use of AI Features

Your subscription includes access to AI-powered features such as the Engine (our AI nutrition assistant), AI Meal builder, “Find with AI” web-grounded food lookup, and computer-vision photo logging. To ensure reliable performance for all users and to protect against automated abuse, AI-powered features are subject to a monthly fair-use allowance that varies by subscription tier and renews with each billing cycle.

The fair-use allowance is set at a level intended to comfortably cover normal personal use. The vast majority of users will not approach their allowance under typical use of the service. If you do reach your monthly allowance, AI-powered features will be temporarily paused until your allowance refreshes at the start of your next billing cycle. The following features continue to work normally regardless of your AI allowance status:

• Food logging by name (using our nutrition database)
• Voice food logging (processed on your device)
• Barcode scanning (using public product databases)
• Viewing your meal plan, progress data, and account history
• Customer support communication

If you require additional AI feature usage during a billing cycle, you may contact us at mealengine.com/support and we will assess additional allowances on a case-by-case basis.

We may adjust fair-use allowances from time to time to reflect changes in operational costs, third-party AI provider pricing, or service capacity. Material reductions to allowances will be notified to active subscribers in-app and/or by email at least fourteen (14) days before taking effect, and you may cancel your subscription before the change takes effect if you do not agree to the new allowance.

We additionally apply short-term rate limits to AI features (for example, a per-minute request ceiling) to prevent automated misuse. These limits are set well above any typical interactive use and are not intended to restrict normal subscribers.

6. Intellectual Property Rights

Our Proprietary Content

• Meal Plans & Protocols: All meal plans, nutrition protocols, supplement guidance, and nutritional calculations are our intellectual property
• Platform Technology: The software, algorithms, and user interface design are protected by copyright
• Brand Assets: Meal Engine and associated names, logos, and branding elements are protected trademarks
• Educational Content: All articles, videos, and educational materials are copyrighted works

Your Usage Rights

• Personal Use: You may use meal plans and content for your personal health and nutrition purposes
• No Redistribution: You may not share, sell, or distribute our meal plans to other individuals
• No Commercial Use: Content cannot be used for commercial purposes or competing services
• Attribution Required: Any permitted sharing must include proper attribution to Meal Engine

Copyright Notices & Takedown Requests

We respect the intellectual property rights of others. If you believe content available through our services infringes a copyright you own or are authorised to enforce, please send a written notice to [email protected] with the subject line “Copyright Notice” including:

• Identification of the copyrighted work claimed to have been infringed (or, if multiple works, a representative list)
• Identification of the material that is claimed to be infringing and information sufficient to locate it (URL, screenshot, etc.)
• Your contact information (name, address, phone, email)
• A statement that you have a good-faith belief the use is not authorised by the copyright owner, its agent, or the law
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on the owner's behalf
• Your physical or electronic signature

We will investigate complete and good-faith notices and respond in accordance with applicable copyright law in our and your jurisdictions, including the Copyright Act 1968 (Australia) and analogous overseas regimes. We may remove or disable access to material we reasonably believe to be infringing. Repeat-infringer accounts may be terminated. We may also forward your notice (including your contact details) to the user who submitted the allegedly infringing content.

Counter-notice: If you believe material you submitted has been removed or disabled in error or due to misidentification, you may submit a counter-notice to the same email address. The counter-notice should include your contact information, identification of the removed material and its prior location, a statement under penalty of perjury that you have a good-faith belief the material was removed in error, and your physical or electronic signature. On receipt of a complete counter-notice we may, at our discretion and in accordance with applicable law, restore the material and notify the original complainant.

7. Privacy & Data Protection

Your privacy is important to us. Our data collection and processing practices are detailed in our Privacy Policy, which forms part of these Terms & Conditions.

International Data Protection Compliance

• GDPR (EU/UK): We comply with General Data Protection Regulation requirements for European users
• CCPA (California): California residents have specific rights under the California Consumer Privacy Act
• PIPEDA (Canada): Canadian users are protected under Personal Information Protection and Electronic Documents Act
• Privacy Act (Australia): Australian users are protected under the Privacy Act 1988
• Other Jurisdictions: We respect applicable data protection laws in your country

Sensitive Health Data

We collect and process categories of data that may be considered sensitive or special category data under applicable laws, including:

• Pregnancy and breastfeeding status
• Digestive and gastrointestinal conditions (e.g., Crohn's disease, IBD)
• Current medications
• Menstrual cycle information
• Skin conditions and digestive symptoms
• Body weight and measurements
• Dietary restrictions, food allergies, and food intolerances

This data is collected via your onboarding questionnaire and weekly check-ins and is processed solely for the purpose of generating personalised meal plans and nutrition guidance. Under GDPR, our legal basis for processing this data is your explicit consent, provided when you complete our health questionnaire and agree to these terms.

Progress Photos & Biometric Data

• Storage: Progress photos you upload are stored securely on our cloud infrastructure (Cloudflare R2) and are accessible only to you and authorised support staff
• Computer Vision Processing: Progress photos may be processed by computer vision AI for the purpose of generating descriptive coaching captions for your check-in. Photo logging via the camera input (where you photograph a meal) is similarly processed by computer vision AI to identify food items and estimate macronutrients. This processing is performed by our third-party AI providers (currently Google Gemini) and is governed by the third-party AI processing terms set out in Section 5
• No Biometric Identification: We do not perform facial recognition, biometric identification, or any other person-identification processing on your photos
• Deletion: You may request deletion of your progress photos at any time by contacting [email protected]. We aim to delete photos and any associated AI-generated captions from our active storage within thirty (30) days of account closure or your deletion request, subject to backups and archival data which we overwrite on standard rotation
• Marketing Use: We do not use your progress photos for marketing, advertising, or promotional purposes without your separate, explicit written consent
• No AI Training: Where contractually permitted by our agreements with our AI providers, we configure our use of computer vision processing so that your progress photos and food photos are not used to train AI models

AI Data Processing

Health and personal data you provide may be sent to third-party AI providers (including OpenAI, Anthropic, and Google) for the purpose of meal plan generation, macro adjustment analysis, and chatbot responses. This processing is governed by our data processing agreements with those providers and is subject to their respective privacy and security practices.

Data Collection Summary

• Health Information: We collect dietary preferences, health status, and fitness data via secure forms
• Usage Data: We track how you interact with meal plans for service improvement
• Account Information: We store login credentials and subscription details securely
• Communication Records: Support inquiries, chat messages, and emails are retained for service purposes
• Cross-Border Transfers: Data may be processed in countries with adequate protection standards

Marketing Communications

We may send you transactional emails (account notifications, billing receipts, password resets, security alerts, service updates that materially affect you) and, with your consent, marketing emails (product updates, offers, new features, content). All commercial electronic messages comply with the Spam Act 2003 (Cth) (Australia), the CAN-SPAM Act (United States), Canada's Anti-Spam Legislation (CASL), the EU ePrivacy Directive, and equivalent local laws. Marketing emails include an unsubscribe link in every message; clicking the link will end marketing communications immediately. Transactional emails are necessary to operate your account and cannot be opted out of while your account is active. Full detail on the lawful bases for these communications is provided in our Privacy Policy.

8. Service Availability & Limitations

Platform Availability

• Uptime Goal: We strive for high service availability but cannot guarantee uninterrupted access
• Maintenance Windows: Scheduled maintenance may temporarily limit service access
• Technical Dependencies: Our services rely on third-party providers including AI providers (OpenAI, Anthropic, Google), hosting services (Render, Cloudflare), and communication services (SendGrid)
• Geographic Limitations: Services may not be available in all countries or regions

Service Modifications

• Feature Updates: We may add, modify, or discontinue features with reasonable notice
• Content Changes: Meal plan algorithms, AI models, and methodologies may be updated over time
• Pricing Adjustments: Subscription prices may change with 30 days' advance notice
• Terms Updates: These Terms & Conditions may be updated to reflect legal or service changes

Geographic Restrictions & Sanctions Compliance

Our services are not available in countries or regions subject to comprehensive trade or financial sanctions imposed by the Australian Government (Department of Foreign Affairs and Trade), the United States Office of Foreign Assets Control (OFAC), the United Nations Security Council, or the European Union. As of the date of these Terms this includes (without limitation) Cuba, Iran, North Korea, Syria, Crimea, and the so-called Donetsk and Luhansk People's Republics, together with any further countries, regions, or persons added to applicable sanctions lists from time to time. By using our services you represent and warrant that:

• You are not located in, ordinarily resident in, or accessing the service from a sanctioned jurisdiction
• You are not on, and are not owned or controlled by a person on, any prohibited persons or denied parties list maintained by the Australian Government, OFAC, the United Nations, or the European Union
• You will not use the service in any way that would cause us to violate sanctions or export-control laws applicable to us

We may suspend or terminate your account immediately if we determine, on reasonable grounds, that you are in breach of this clause. Subject to applicable consumer protection law, you will not be entitled to a refund of fees for services already provided. Where local law requires a pro-rata refund of unused fees on termination, we will provide it.

Beta & Experimental Features

From time to time we may release new capabilities labelled “Beta,” “Experimental,” “Preview,” or similar. These features are made available on an as-is basis without any warranty of stability, accuracy, completeness, or availability, and may be modified, rate-limited, or withdrawn at any time without prior notice to you, subject to any non-excludable consumer guarantee under applicable consumer protection law (including without limitation Australian Consumer Law section 60 (services rendered with due care and skill) where it applies). By electing to use a beta feature you accept the elevated risk of bugs, data inconsistency, service interruption, or unexpected behaviour associated with pre-release software.

9. Force Majeure

Neither party shall be liable for any failure or delay in performing obligations under these terms where such failure or delay results from circumstances beyond reasonable control, including but not limited to: natural disasters, pandemics, government actions or regulations, internet or telecommunications failures, failures of third-party AI service providers, cyberattacks, utility failures, or industrial action.

In the event of a force majeure event lasting more than 30 consecutive days that materially affects our ability to provide services, either party may terminate the agreement. In such case, we will provide a pro-rata refund of any prepaid fees for the period of undelivered services.

10. Limitation of Liability

Indemnification

You agree to indemnify and hold harmless Fitness Media Company Pty Ltd, Meal Engine, and our affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use of our services in violation of these terms
• Your failure to obtain proper medical clearance before making dietary changes
• Any adverse health outcomes arising from following meal plans, protocols, or supplement information without appropriate medical supervision
• Your failure to independently verify meal plan ingredients against your known allergies
• Your violation of any third party's intellectual property rights

11. Dispute Resolution

Governing Law & Jurisdiction

• Governing Law: These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia
• Local Consumer Laws: Your local consumer protection laws may also apply where they provide greater protection than Victorian law
• Court Jurisdiction: Subject to your local jurisdictional rights, legal disputes will be resolved in the courts of Victoria, Australia

Dispute Resolution Process

1. Direct Resolution: Contact our support team first at [email protected]. We will endeavour to respond within 14 days
2. Good Faith Negotiation: Both parties agree to negotiate in good faith for a minimum of 30 days before pursuing formal remedies
3. Consumer Protection Agencies: You may contact your local consumer protection agencies at any time
4. Alternative Dispute Resolution: We may agree to mediation or arbitration where appropriate
5. Legal Action: Court proceedings as a last resort for unresolved disputes

Class Action Waiver (US Users)

To the fullest extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If this class action waiver is found to be unenforceable in your jurisdiction, this specific clause shall not apply to you, and the remainder of this Dispute Resolution section shall remain in full force and effect.

12. Termination & Account Closure

Your Rights to Terminate

• Subscription Cancellation: Cancel your subscription at any time from your account settings
• Account Deletion: Request complete account and data deletion by emailing support
• Service Withdrawal: Stop using our services without penalty (subject to subscription terms)
• Data Export: Request your data in portable format before account closure

Our Rights to Terminate

• Terms Violation: We may suspend or terminate accounts for terms violations
• Fraudulent Activity: Accounts involved in fraud or misuse may be immediately terminated
• Service Discontinuation: We may discontinue services with reasonable notice to users
• Data Retention: Some data may be retained for legal compliance after account closure

13. Updates to These Terms

We may update these Terms & Conditions to reflect changes in our services, legal requirements, or business practices. When we make significant changes:

• Email Notification: For material changes, we will notify active subscribers by email at least 14 days before the changes take effect
• Website Publication: Updated terms will be published on our website with the new effective date
• Acceptance Period: Continued use of our services after the effective date constitutes acceptance of the updated terms
• Right to Withdraw: You may cancel your subscription if you disagree with the updated terms

14. Consumer Rights

Australian Consumers: Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law (ACL). Our goods and services come with guarantees that cannot be excluded under the ACL.

International Consumers: If you are accessing the Service from outside Australia, your local consumer protection laws may provide you with additional rights that cannot be waived. Nothing in these terms is intended to limit those rights.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. If modification is not possible, the provision shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and Fitness Media Company Pty Ltd regarding your use of our services, and supersede all prior or contemporaneous agreements, representations, or understandings, whether written or oral.

Language of Agreement

These Terms are written and executed in English. Any translations of these Terms into other languages are provided for convenience only. In case of inconsistency between the English version and any translation, the English version prevails. This clause does not limit any non-excludable right under your local consumer protection law to receive contract terms in your local language.

17. No Waiver

No failure or delay by us in exercising any right, power, or privilege under these terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or privilege preclude any further exercise of that right or any other right, power, or privilege.

18. Accessibility

We are committed to making our services accessible to users with disabilities. We are working to align our web and mobile interfaces with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We acknowledge our obligations under applicable accessibility legislation, including the Americans with Disabilities Act (United States), the European Accessibility Act 2025 (European Union), the Equality Act 2010 (United Kingdom), and the Disability Discrimination Act 1992 (Australia).

If you have difficulty accessing any part of our services, or if you require a reasonable adjustment to use our services effectively, please contact us at [email protected] with the subject line “Accessibility” and we will respond within seven (7) business days. We will work in good faith to provide reasonable adjustments where practicable.

19. Contact Information & Support

For questions about these Terms & Conditions, billing inquiries, or service support, please contact us: